Frequently Asked Questions

FAQ

GENERAL

IS BABA'S WHISK A REGISTERED COMPANY?


Yes, we are registered under KOHE INTERNATIONAL PTE LTD.




ARE WE ALLOWED TO SELL HOME-BAKED PRODUCTS TO YOU?


Yes, under the Housing Board's Home Based Small Scale Business Scheme, which allows us to practise "baking on a small scale for sale" in homes "without turning our flat into a bakery".




ARE WE HALAL CERTIFIED?


No, we are not Halal Certified. However, there are no alcohol, no pork or lard use in all of our products.




PAYMENT


Payments are to be made via bank transfer within 24 hours of ordering the cookies/cakes/mini bites. Afterwards, please send a screenshot or take a photo of the receipt and send it to +65 98186806 via Whatsapp. The bank account number will be shown after you have sent in your orders on the website.




RETURNS & REFUNDS


There are strictly NO returns & refunds to all orders.




FOR MORE INFORMATION / ENQUIRIES


We have created a FORM under the "CONTACT" section which we will need you to fill in your questions. After sending in the form, we will contact you ASAP.




DELIVERY


We offer delivery for cookies and mini bites orders above $100 (after discounted price). Orders below $100 are subjected to a $20 charge for delivery and should be discussed with a suitable lead time of 2-3 days, so we can plan our schedules. OR You can opt for the self collection at our premises in Yio Chu Kang (FOC).

We do not offer delivery for cakes as cakes are sensitive and easily damaged from mishandling. Therefore, upon collection of cakes from our premises in Yio Chu Kang, customers are required to check the quality of the cakes before leaving. Thank you for your kind understanding!





COOKIES

HOW LONG AM I ABLE TO KEEP THE COOKIES FOR?


We do not add any preservatives into our cookies, hence we recommend you to consume the cookies within A WEEK. Cookies are recommend to be always kept in an air-tight environment to maintain its freshness.




HOW LONG IN ADVANCE SHOULD YOU ORDER?


Orders for cookies are to be made at least 1 week before the collection date. Any orders made without lead time are subjected to availability of time.





CAKES

WHAT ARE THE PRICES OF THE CAKES?


Our cakes have a base price of $60. However, depending on: 1. Size of the cake 2. Design of the cake (flowers/fruits) 3. Flavour of the cake The price of the cake will change accordingly. Do email / whatsapp us on the type of cakes you want and we will further quote you. Thank you!




DO WE PROVIDE OTHER DESIGNS THAT ARE NOT SHOWN ON OUR WEBSITE?


You can send us a reference photo of the design of the cake you have in mind via email / whatsapp. We will then let you know if we can do the design for you. Note: Please do not send us designs from local bakeries but from websites like Pinterest to avoid any conflicts.




HOW LONG IN ADVANCE SHOULD YOU ORDER?


Orders for cakes are to be made 2 weeks before the collection date. Any orders made without lead time are subjected to availability of time.





DESSERTS

DO WE OFFER DESSERTS THAT ARE NOT SHOWN IN THE WEBSITE?


Yes, we do. Do kindly send us what you have in mind via email / whatsapp. We will then let you know if we can do the desserts for you.




HOW LONG IN ADVANCE SHOULD YOU ORDER?


Orders for mini bites are to be made at least 1 week before the collection date. Any orders made without lead time are subjected to availability of time.